FAQ

How to apply my coupon?

You may enter your coupon code after you fill in the shipping address when you check out.

The discount will be applied before payment processed.

Only one coupon can be used in each checkout.

Discount value cannot be larger than order value, i.e. if you apply a $30 voucher on an $10 order, you will only get $10 off.

Why didn't I get my coupon after signing up to newsletter?

To avoid spamming, an email has been sent to verify your account. Please verify your account to confirm subscription.

How to get free shipping?

You may enjoy free shipment if the total amount of an order is over $100 for Australian delivery, or over $200 for international delivery (calculated after discounts, if applicable).

Does my Pica LéLa jewellery have a warranty?

To enjoy warranty, please register as Pica LéLa member.

Pica LéLa will repair or replace manufacturing faults free of charge up to 5 years from the original date of purchase for necklaces and earrings and 1 year from the original date of purchase for bracelets, rings and other accessories. Please retain your receipt as the proof of warranty.

Please Contact Pica LéLa about any quality issue and we politely request that faulty or damaged items are returned to us for assessment and product quality improvement.

How long is the necklace?

There is an icon in most of the necklace product description to give you an idea of its length.

Please see Necklace Size/Length for more details.

How to measure my ring size?

Pica LéLa measure the size of all our rings with an industry sandard jeweller's mandrel.

The charts below convert the actual ring size (Size mm) into some of the popular internationally
recognized sizes.

Measuring a ring you already own

1. Select a ring that properly fits the intended finger

2. Measure the INSIDE diameter of the ring

3. Match the measurement to the conversion chart as above. If the ring falls between two sizes, we advise you to order the larger of the two sizes

* Note: Your finger size can change throughout the day, so it is a good idea to measure at the end of the day when your fingers are at their largest. Do not measure when your hands are cold; your fingers will be at least half a size smaller.

What if I change my mind?

As a goodwill gesture, we have a 14 day exchange policy for unused and undamaged jewellery if you change your mind.
You need to return the jewellery for exchange/refund.

For more details, please see our Return Policy.